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Frequently Asked Questions

How do I unlock/register my plug-in(s)?

We support two licensing methods – Wave Arts licensing and PACE/iLok. When installing the plug-ins you must select which version of the plug-ins you wish to use. AAX format plug-ins always use PACE/iLok licensing. When you purchase a plug-in, you will be e-mailed a serial number (looks like WA-PPP-XXXX-XXXX where PPP is a product code). Use the serial number to unlock the plug-in as described below.

Wave Arts licensing using key codes
Prior to registration, the plug-ins operate in demonstration mode; they are fully functional but stop operating after 30 days. To unlock the plug-in after purchasing, go to our Product Registration page, select “Wave Arts licensing” in the Licensing Method menu, and enter your serial number and your computer’s Machine ID (see Machine ID FAQ). A key code (looks like XXXX-XXXX) will be displayed and also e-mailed to you. Then, open the plug-in, select Unlock Plug-In from the Tools menu and enter your key code. You should see a message saying your registration was successful.

If you have purchased a plug-in suite, when you unlock any one of the plug-ins within the suite, the entire suite will be unlocked.

PACE/iLok
All our plug-ins support PACE/iLok. Prior to activation, the plug-ins will allow you to start a 14-day trial by creating an iLok account. To unlock the plug-in after purchasing, go to our Product Registration page, select “PACE/iLok”, and enter your serial number. A PACE redeem code (looks like XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XX) will be displayed and also emailed to you. There are two ways to redeem the code and generate a license. When opening the plug-in a dialog window will appear and give you the option to Activate the plug-in, you can paste the PACE redeem code there, and proceed to create or login to an iLok account and then transfer the license to an iLok or your machine. Otherwise, go to http://www.ilok.com, create an iLok account, and download and install the iLok License Manager. Within the manager, under the Licenses menu, select “Redeem Activation Code” and paste your redeem code. Then transfer the license to either an iLok dongle or your machine. The plug-in will run only if it can find a license on an iLok or the machine.

When purchasing a plug-in suite, the redeem code will generate multiple licenses, one per plug-in in the suite, but the licenses are grouped together.