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Frequently Asked Questions

How do I unlock/register my plug-in(s)?

Our Native plug-ins use challenge-response copy protection. Prior to registration, the plug-ins operate in demonstration mode; they are fully functional but stop operating after 30 days. When you purchase a plug-in, you will be e-mailed a serial number (looks like WA-XX-XXXX-XXXX). To unlock the plug-in, go to our Product Registration page and enter your serial number and your computerís Machine ID (see FAQ entry below). A key code (looks like XXXX-XXXX) will be generated and e-mailed back to you. Then, open the plug-in, select Unlock Plug-In from the Tools menu (or Register from the File menu for v4 plug-ins), and enter your key code. You should see a message saying your registration was successful.

If you have purchased a Native plug-in suite, when you unlock any one of the plug-ins within the suite, the entire suite will be unlocked.

Our AAX plug-ins use Pace iLok copy protection. When ordering an AAX format plug-in you will receive an email receipt with an iLok license redeem code (looks like XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XX) and a link to the AAX installer download. Download and install the plug-in. Then go to http://www.ilok.com, login to your existing ilok account, or create a new account, and navigate to the “Redeem License Code” page. Copy the redeem code from your email and paste into the field and click “Get License”. This will place an iLok license for your product into your iLok account. You must then transfer the license to an iLok dongle. The plug-in will run only if there is a valid license on an iLok connected to the machine.

When purchasing a plug-in suite, the redeem code will generate multiple licenses, one per plug-in in the suite. You should then move all the licenses to your iLok.