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Frequently Asked Questions

How do I unlock/register my plug-in(s)?

Prior to registration, the plug-ins operate in demonstration mode; they are fully functional but stop operating after 30 days. Version 4 and 5 of our plug-ins use a challenge/response registration system to permanently unlock the plug-ins on a specific computer. After you place an order for plug-ins, you will be e-mailed a serial number. To unlock the plug-ins, go to our Product Registration page and enter your serial number and your computer’s Machine ID (see below). A key code will be generated and e-mailed back to you. Then, open the plug-in, select Unlock Plug-In from the Tools menu (or Register from the File menu for v4 plug-ins), and enter your key code. You should see a message saying your registration was successful.

NOTE: If you still have version 3 of a plug-in, you do not register as described above; you simply enter your serial number in the Register dialog (click on the “?” button inside the plug-in window, then click Register).