Frequently Asked Questions
What is the Machine ID?
Your Machine ID is a unique identification number our plug-ins generate based on properties of your computer. Our challenge/response system uses the Machine ID and the product serial number to generate a key code that will unlock the plug-ins on your specific computer.
To find your Machine ID:
Version 5: open the plug-in within a host application, click on the Tools button inside the plug-in window and select the “About…” item. Click here for a screenshot.
Version 4: open the plug-in within a host application, click on the File button inside the plug-in window and select the “About…” item.
On Mac OS X and Windows systems, if your computer has Ethernet, the Machine ID is based on your hardware Ethernet MAC address. Therefore you should not have to re-register Power Couple if you update your operating system or reformat your hard drive.
If your computer does not have Ethernet or you are using Mac OS-9, we use an alternate method for generating a Machine ID which may cause the Machine ID to change if you replace or reformat your hard drive. Contact us if you need assistance obtaining a new key code.
On Windows systems, changing the network configuration can sometimes result in your Machine ID changing. If this happens, you can get a keycode for the new Machine ID on our Register page and the plug-in should stay registered, even if your system alternates between Machine IDs. Contact us if you need further assistance such as additional keycodes.
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