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Frequently Asked Questions

I bought an AAX format plug-in and didn't receive a Wave Arts serial number?

Years ago, before we unified our installers, we sold AAX format separately, and for those AAX products we would fulfill a 30-digit Pace redeem code. We also sold some AAX format plug-ins to various dealers who are still selling inventory. So you may have purchased an AAX format plug-in from us or a third party dealer and received a 30-digit Pace redeem code instead of a Wave Arts serial number. See the registration FAQ for more information about Pace codes. If you want to use Pace/iLok licensing, you can use the Pace code as is, or if you want to use Wave Arts licensing, please contact us and request a Wave Arts serial number. Please include your Pace code with your request.