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Frequently Asked Questions

What is the ordering procedure?

When you click “Add to Cart” on our Store page a popup shopping cart will appear where you can revise product quantities and enter discount coupons. Clicking checkout opens the secure payment popup, powered by FastSpring. You can use a variety of credit cards, Paypal, or Amazon pay, as payment methods. The charge will appear on your statement as “FS wavearts”.

After purchasing a plug-in or suite you will receive an email receipt with a product serial number (looks like WA-PPP-XXXX-XXXX where PPP is a product code), which you will need to unlock the product. You have the choice of two licensing methods: Wave Arts licensing or Pace/iLok. Depending on the plug-in and licensing method, you will either enter the serial directly into the plug-in Register option, or you will enter the serial number on our Registration page and receive a code or keyfile to unlock the plug-in. You have the option of downloading a new installer at this point but it is not necessary if you already downloaded the latest version on our Downloads page.

See the FAQ entry How do I unlock/register my plug-in for more information.